Molecular Beam Epitaxy | |
Materials synthesis capabilities consist of four molecular beam epitaxy systems in four laboratories. One system is currently dedicated to developing ferroelectric monolayers and growing oxides on semiconductors. The other three systems are each research grade MBE systems. These systems consist of a loadlock and MBE chamber with thermal sources, RF plasma oxygen sources, and/or electron beam sources. One of them is used as a teaching tool for undergraduates and features custom automation and interlocks. The MBE systems focus on the deposition of nickelates, titanates, manganites, selenides, and tellurides on up to 50 mm-diameter substrates. A fifth MBE system is attached to Altman’s scanning tunneling microscope for developing monolayer ferroelectrics. This system features reflection high energy electron diffraction (RHEED), a quartz crystal microbalance, and an electron beam evaporation source. | |
Rotating Anode X-Ray Source | |
The Rigaku rotating anode x-ray diffractometer (XRD) is now a workhorse for characterizing epitaxial thin films. The combination of large x-ray flux from a rotating anode and new, efficient x-ray optics make this diffractometer tool ideal for characterizing oxide thin films with thicknesses as small as a few nanometers…more | |
Cryogen-free Physical Property Measurement System (PPMS - Dynacool) | |
The closed-cycle, cryogen-free Physical Property Measurement System (PPMS - Dynacool) enables low temperature and high magnetic field transport measurements without the need for liquid helium. The system is capable of measuring bulk and thin film samples in a temperature range of 1.8 to 400K up to fields of 9T and comes equipped with both DC and AC measurement capabilities. The cryogen-free temperature control eliminates the overhead associated with refilling the system, allows for continuous operation for indefinite periods of time, and leads to faster magnetic field control. This instrument is already being used by multiple groups to study a variety of materials including oxide thin films and semiconductor nanomaterials | |
Quantum Design MPMS Squid Magnetometer | |
The SQUID detects and measures magnetic moments, allowing the magnetization and magnetic susceptibility to be determined. Applications of the SQUID magnetometer include measurements of small quantities of paramagnetic ions, characterization of magnetic materials, and quantitative determination of the number of unpaired electrons in samples. The MPMS-XL provides solutions for a unique class of sensitive magnetic measurements in key areas such as high-temperature superconductivity, biochemistry, and magnetism. Fundamentals of Magnetism for MPMS provides an introduction to the background physics and the MPMS, and may be helpful to a beginning user. | |
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Support Program
Ahnlab, Santa Clara, CA. 219 likes 4 were here. AhnLab cloud security technology provides real-time detection and prevention of Advanced persistent threats (APTs), malware, and zero day threats.
Seek for professional and responsive Technical Support on the customer perspective
AhnLab's Technical Assistance Center provides various services such as guidelines and solutions to various inquiries and problems that customers may have while using our products. Please check the following prior to requesting consulting service or technical support to ensure fast and accurate troubleshooting procedures.
- Check Online Help or Administrator's Guide. Online Help and Administrator's Guide offer extensive and useful information about AhnLab products and services, which might help you solve your problem before you contact customer service.
- Please note that your program is a licensed and registered version. If you have not registered the product properly, you may not be provided with customer support for licensed product users only.
- Please be sure that your program and engine have been updated to the latest versions. Many program errors are solved by updating the program and engine to their latest versions. If the problem still remains unsolved, please contact our Technical Assistance Center.
Definition
- RBH (Regional Business Hours)
- Regional Business Hours (RBH) are the hours between 7:00 AM EST and 7:00 PM EST for the United States, 9:00 AM GMT and 5:30 PM GMT for the EMEA region (or 9:00 UTC and 17:30 UTC) and 9:00 AM KST and 06:00 PM KST for the APAC region, Monday through Friday excluding holidays.
- RWH (Regional Weekend Hours)
- Regional Weekend Hours (RWH) are the hours between 8:00 AM EST and 8:00 PM EST for the United States, 10:00 AM GMT and 5:00 PM GMT for the EMEA region (or 10:00 UTC and 17:00 UTC) and 10:00 AM KST and 5:00 PM KST for the APAC region, Saturday and Sunday.
- ATAC (AhnLab Technical Assistance Center)
- ATAC (AhnLab Technical Assistance Center) is web-based global portal system for technical support which is operated by AhnLab. ATAC provides partners who have access authority with Case-Open(Support Inquiries) of existing customers and technical documentation.
Service Level
Standard Service (Warranty)
| Operation Time for Response | Support Types |
|---|---|
| RBH | Web-based TAC portal Live Chat Telephone |
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Premium Service
Ahnlab Mds
| Operation Time for Response | Support Types |
|---|---|
| RBH+RWH(Excluding National Holidays) | Web-based TAC portal Live Chat Telephone Remote Support Onsite training Designated Security Architect |
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Platinum Service
| Operation Time for Response | Support Types |
|---|---|
| 24X7 | Web-based TAC portal Live Chat Telephone Remote Support Onsite training Training at AhnLab HQ Onsite installation Onsite support (Regular visiting and reporting services) Designated Security Architect |
- For more information about AhnLab Technical Support Program, please contact at global.support@ahnlab.com or leave your message on Contact Us.
- If you already have the account, please visit ATAC for exploring exciting experiences of our partners and customers who are using AhnLab products and services.
AhnLab Technical Assistance Center
- Webpage : https://atac.ahnlab.com
- Email : global.support@ahnlab.com
- Q&A for Open Source : opensource@ahnlab.com